Saudi Water Authority: preparing leaders to carry change through privatisation
- Client
- Saudi Water Authority
- Sector
- Water and utilities, Saudi Arabia
- Program
- Leading and Communicating Change
- Format
- Four-day executive program with Monash University
- Where and when
- Riyadh, December 2023
The challenge
Saudi Water Authority was preparing for privatisation, one of the biggest changes in its history. Its general managers, each responsible for more than 100 employees, had strong technical backgrounds. Now they had to explain the why, build trust in their teams and help people work in new ways.
What we did
Monash University's Enterprise Education designed a four-day Leadership and Change Management Program for the general managers. Napica facilitated the two days on change:
- Day 3, planning and executing change: Napica's change flow model, planning communication around strategic change, designing behaviour change, and stakeholder management, with group work on each leader's own change.
- Day 4, communicating to and with the organisation: building a core story from everyday work to strategy, persuading different audiences, building trust with middle managers, and presentation workshops on each participant's change initiative.
The result
The program's participant evaluation, run by Monash University Enterprise Education, gave a clear picture:
participants rated it 7 or higher out of 10
Participants also described how their thinking had changed:
“I used to think that to change you had to use your power as a boss to get the change done.”
“But now I know that unfreezing the built in idea among the team is the key to start the change process.”
“I used to think that change is a long and difficult task.”
“But now I know that it is a systematic process that can be followed to achieve your goals.”
“I used to think that all stakeholders are targeted the same way.”
“But now I know that I have to target specific stakeholders with different techniques and different focuses.”
“The facilitators were experienced and delivered the course in the most efficient and effective way. They made topics and concepts easy to understand and grasp.”
— Participants, executive leadership program, Saudi Water Authority, with Monash University
Leading and Communicating Change
The offer behind this case.
Explore Leading and Communicating Change →Napica ApS is the parent company of Rhetorica, communication and rhetorical training.